Privacy Policy

Privacy Policy
Ballistic Designs UK

Last updated: 19/05/2025

At Ballistic Designs UK, we protect and respect your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when visiting our website, www.ballisticdesigns.co.uk, or using our services.

1. Who We Are

The Ballistic Designs website is part of the Visual Shop group of websites. It is a UK-based business specialising in custom 3D-printed tactical accessories.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – name, email address, phone number, postal address.

  • Order Details – billing/shipping addresses, products purchased, transaction history.

  • Payment Information – via secure third-party processors (we do not store card data).

  • Technical Data – IP address, browser type, device information, cookies.

  • Account Information – if you create an account, we store your login details (encrypted).

3. How We Use Your Information

We use your data to:

  • Fulfil and manage orders and deliveries.

  • Communicate with you regarding your order or account.

  • Improve website functionality and user experience.

  • Send marketing communications (if you’ve opted in).

  • Comply with legal and tax obligations.

4. Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Contract – to fulfil a purchase or service you’ve requested.

  • Consent – for marketing communications.

  • Legal obligation – such as for tax records.

  • Legitimate interests – to manage and improve our services (balanced against your rights).

5. Sharing Your Information

We may share your data with:

  • Service providers – such as delivery companies and payment processors.

  • Legal authorities – if required by law.

  • Website hosting and analytics partners – under strict confidentiality.

We do not sell your personal data.

6. International Data Transfers

Your data may be processed outside the UK by third-party providers (e.g., cloud services). In such cases, we ensure appropriate safeguards (e.g., UK IDTA or Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated, typically:

  • 6 years for order and tax records.

  • Until you request deletion of your account or data (where applicable).

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, email us at: [email protected]

9. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookies via your browser settings.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this privacy policy or your data, contact us at: [email protected]